Part-Time The REC
Member Services Assistant
Position Details
Salary
Contact for Details
Department
The REC
Position Summary
Under the direction of the Office Manager, The Member – Services Assistant is responsible for assisting in the administrative duties of the front desk operations. Additionally, the Member – Services Assistant is the point of reference for all cancellations, accounts receivables and birthday party confirmations.
Essential Job Duties
Acts as a representative of the Fairview Heights Recreation Complex in the community and maintains a professional image.
Provides outstanding and results-driven customer service.
Greets members as they enter and scans membership ID cards.
Assists staff with member issues such as member follow-ups, including in person, phone follow ups, and email follow ups.
Processes sale of memberships, and issues ID cards, point of sale items, and program registration.